If you are not entirely satisfied with your purchase, we are here to help. Please check the detailed information below and file a request for replacement or refund via our contact form here. 

Note: Our policy lasts 20 days from the delivery date or 45 days from the order date for replacement/refund requests only. 

Shipping issues

If you get one of the shipping issues below, please contact us here to report the issue and request a refund or a replacement. 

  • Order delayed: The tracking has not been updated for more than 10 business days for orders within the US and more than 30 days for international orders.
  • The package was delivered to the incorrect address.
  • The package was returned to its sender though the address was valid and correct.
  • The post office provided a notice that the package was lost in the mail.
  • The order arrived with the item(s) missing. 

We will be happy to either replace or refund the order in these cases above. 

Caution: 

  • No refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect our carriers. Thank you for understanding!
  • We are not responsible if an order gets delivered to the wrong address/invalid address entry provided by customers.

Defective Products

If the item(s) you received meets one of the conditions below, please contact us here to report the issue and request a refund or a replacement. Please remember to attach an image of proof in the contact form, without the proof, we refuse to handle the case.

  • The item received is incorrect or defective.
  • The item received is damaged/broken.

Significantly different from the description or sample was shown to you. Not what you ordered: If the item you received is totally different from what you ordered.

We will be happy to either replace or refund the order/item in these cases above. Please note that detailed photos are required for quality control purposes.

Caution: Our policy does not cover mistakes made by customers:

  • Improper care, damages in use.  
  • Aftermarket modification
  • Incorrect selection of sizes, designs, colors, etc. Please review your order carefully before you check out to ensure your order is correct.